You receive exactly The item that our model wears in the photo. Since it concerns vintage clothing - which may have shrunken with time - We determine the 'size' of each item. We do this on the basis of the dimensions, where we do not assume an "oversized fit".

The "Size" may differ from the 'Size on the label', therefore, it is stated for clarification in the description from the item.

Always go to the "Size" for your own size, unless you want to go for another fit. You can compare your own size with the size and length of the model.

You can always ask us for help by e -mail, if you can't figure it out.

You may not have seen it in the description of the item, but the "Size" may differ from the "Size in the label". See the heading for further explanation "Explanation about sizes".

If an incorrect size has been sent, please contact customer service. We help you Please Continue with a solution!

The Netherlands: Orders from € 75 are sent for free, including the delivery costs around € 5.99.

Belgium: Orders from € 75 are sent for free, including the delivery costs around € 6.99. 

Other, Europe: Orders from € 99 are sent for free, including the delivery costs around € 9.99.

From Monday to Friday your order will be the next day sent and the day thereafter delivered.

The shipping costs you pay are standard From the delivery service.

Orders that on Saturday and Sunday are placed on Monday sent and Tuesday delivered.

Apply to orders abroad Others Delivery times.

Unfortunately, it is not (yet) possible to pick up your order.

You will receive inside an hour A confirmation email. Unfortunately, we cannot always prevent emails in the spam box So end up, always first check whether the mail you miss has ended up in it. If not, you can always contact With our customer service!

If you have entered the wrong address, contact our customer service directly. If you are lucky, your package has not yet been sent and we can adjust the address. We will do our utmost to help you, but if the package has already been sent, we can't do anything anymore.

If you want your order Cancel, is this only possible when it is still not is sent. We process the orders fairly quickly, so it is important that you as quickly as possible Contact customer service.

We think it's terribly annoying to hear that your item is one defect contains. Since it Vintage clothing Re, can preventing a defect is on the item. The items are here strict and careful on checked.

If it happens that it is a defect on the item, we find it very important this one transparent and clearly Possibly to mention. That is why you will always find any defects on the photos and in the description of the item.

If there is a defect not is mentioned, we offer our sincere apologies for the inconvenience. This is absolutely not intention. We want you to be satisfied with your purchase. Please contact our customer service via info@simeonvintage.nl. Steering wheel too photos of any damage to the item, so that we are the situation accurate Being able to handle.

At Simeon Vintage we strive for the satisfaction from our clients to ensureThat is why we do our utmost to clearly discuss these kinds of situations within the team to ensure that they do not repeat themselves in the future.

If your package may have been lost, first check the neighbors and take straight away Contact on with the carrier If the problem persists. Wait a few days after the delivery date before contacting us. If your package has still not arrived, contact us customer service. We will then start one research With the carrier to find out the location of your package. The investigation is possible 5 to 20 working days to last.

NB! We do not provide a refund for missing packages, but offer the value From your order by means of a gift cash. This way you can place a new order.

We ship all our packages with PostNL. You always receive a track & trace link by mail with which you can trace your order.

Unlike other vintage clothing stores, you can return your items to us. This is possible within our return period of 14 days.

We use a return portal through which you return for you simple is. Don't forget to use a # for your order number! Items that were purchased in the 'special prices' cannot be returned. Actions are excluded from this (such as 2+1 free).

As soon as we have received the return, it will be received 14 days Checked and processed. You will receive a confirmation email and gift voucher by e-mail. With this you can easily choose something else.

We help you with all the steps for one simple Return.

1. Place the items that you want to return in the original packaging (in which the items arrived).
2. Go to Our return page And enter your order data. Always fill in a '#' for your 5-digit order number.
3. Print the return ticket and stick it on the package.
4. Take the package to a delivery point in your area. 
5. You will receive a gift voucher from the returned items within 14 working days of receiving your return.

Return shipment requirements

• Return the item in the Original Packaging;
• Stop the item correctly (zippers, buttons etc. closed and folded) in the package (as you have received it);
• You cannot return items if they have been worn and there is no longer any tag on the item.
  

Note: If the return does not meet the requirements, we are forced to refuse the return.  

We are expecting your return shipment 5 working days in our storage. As soon as we have received the return shipment, you will receive automatically An confirmation by email. Your return will enter 14 working days (usually faster) are processed.

Always first check whether your question is under our FAQ.

If your question is not included, you can always contact customer service by e-mail via this page.

You always get Within 3 working days response (weekends not included).